Shipping policy

🔁 Returns & Refunds Policy

We stand behind the products we sell and want you to get the right setup the first time.

Because many of our products are technical and high-cost to ship, our return policy is structured to be fair and practical.

Returns (Non-Defective Items)

Returns are accepted within 30 days of delivery.

To be eligible:

  • Item must be unused, uninstalled, and in original packaging
  • All components, manuals, and accessories must be included

Important:

  • Customer is responsible for return shipping costs
  • A restocking fee (up to 15–25%) may apply depending on the supplier
  • Original shipping costs are non-refundable

Non-Returnable Items

The following items are not eligible for return:

  • Installed or used products
  • Custom-configured systems or kits
  • Opened lithium batteries (due to safety regulations)
  • Clearance or final sale items

Damaged or Defective Items

If your item arrives damaged or defective:

We’ll replace the item or issue a refund at no cost to you.

Order Cancellations

Orders can be cancelled before shipment for a full refund.

Once an order has shipped, it falls under the return policy above.

Refunds

Once your return is received and inspected:

  • Refunds are issued to your original payment method
  • Processing time: 5–10 business days

Exchanges

We don’t process direct exchanges.

If you need a different product, place a new order and return the original item (if eligible).

Before You Buy (Read This)

We specialize in power systems, not just parts.

If you’re unsure what you need, reach out before ordering. A quick conversation can prevent delays, returns, and unnecessary costs.

Product Page Notice

Due to the nature of power systems and battery products, please confirm compatibility before ordering. Returns may be subject to restocking fees.